Reduced Mobility
Wheelchair and Electric Trolley Service
Wheelchair services are provided by the airlines. Contact your airline to arrange this service at least 48 hours in advance. For specific information about disabilities, you should also contact your airline. You can also arrange this service at the airport counter when checking in.
If you need an electric cart, you will also need to contact the airline to arrange for wheelchair transportation to the lobby. This service is NOT available from the terminal, only on the esplanade.
Once you arrive at the concourse, you may continue to be transported to the gate in a wheelchair or arrange to take the electric cart service which operates on a regular schedule.
Elevators
All public elevators are ADA accessible and can be found in the high traffic areas of the airport near the escalators.
Ground Transportation
The following ground transportation companies pick up disabled passengers at the curbside on Level 5, on the west side of the Jeppesen Terminal:
- Metro Taxi - 48-hour advance notice required (Tel +1 303 333 3333)
- Denver Ambulette (NEMT) - 24-hour advance reservation (Tel +1 303 493 1790 / 362 1028)
- Mobility Transport Service - 24-hour advance notice required (Tel +1 303 295 3900)
- RTD access-a-Ride - (Tel +1 303 292 6560)
Train: Escalators and elevators can be used to descend to the train stations.
If assisting a wheelchair user, use the middle carriages of the train. Make sure the wheelchair does not get stuck at the boarding gate.
Accessible Parking Options
Denver International Airport offers spaces reserved for people with reduced mobility next to the entrance gates on the east and west sides of the Jeppesen Terminal, on garage levels 1, 2, 4 and 5.
When using the peripheral parking lots, accessible spaces are located near the passenger drop-off/pick-up locations in the Economy West and Economy East parking lots. All vans and buses serving these lots are equipped with lifts. For more information, call Tel +1 303 342 4650.
Paging
Visual pager monitors located near the flight information monitors and near the baggage claim conveyor belts. If you expect to be notified, you can use a TTY unit and call Tel +1 800 688 1333 for assistance.
Restrooms
There are private unisex/family restrooms in the Jeppesen Terminal and each concourse. All restrooms are ADA accessible. DEN also has a Companion Care Restroom located on the west side of Level 5, adjacent to the train exit and next to the men's restroom. It has a remote-controlled, height-adjustable adult diaper changing table, along with a standard toilet and sink.
Telephones
Public TTY telephones for the deaf and hard of hearing located in the terminal and concourses. Each unit is marked with the international TTY symbol. Customer service staff and airport ambassadors can help you find one of these units.
Accessibility Services
Aira is a digital wayfinding app that uses a live, trained professional agent to help people who are blind or have low vision complete tasks and find their way around. In addition, there is a video relay service (VRS) on the west side of the terminal, near gate 608, and another VRS monitor on the east side, by gate 607. Interpreter services are available at each information desk (in the terminal and concourses A, B and C).