♿ Reduced Mobility

Denver International Airport (DEN) offers a range of resources for passengers with reduced mobility or disabilities, including accessible transportation, accessible restrooms, personalized assistance, and assistive technology. 

However, the experience can vary depending on planning and the airline, so it's key to plan ahead and know the proper channels. This module gathers everything you need to know, plus practical tips drawn from other travelers' experiences.

🦽 Wheelchair and Electric Cart Service

Coordinate the service with your airline 48 hours in advance. If you haven't, you can request it at check-in, but you may have to wait. The electric cart service only operates on the concourse/plaza, not inside the main terminal building.

Once on the concourse/plaza, you can continue to the boarding gate in a wheelchair or by cart if available. Many users praise the assistance staff's service, highlighting individuals like Joseph Makayah for their kindness and efficiency.

🔔 Tip: If you have a short layover and need assistance, make sure you have at least 90 minutes between flights. Some travelers have reported stress due to a lack of available staff during connections.

🛗 Elevators

All elevators are ADA compliant and are located near escalators in high-traffic areas.

🚕 Ground Transportation

Companies with accessible vehicles pick up passengers on the west curb of Level 5 of the Jeppesen Terminal. Advance reservations are recommended:

• Metro Taxi – 48 hrs in advance | Tel: +1 303 333 3333
• Denver Ambulette (NEMT) – 24 hrs in advance | Tel: +1 303 493 1790 / 362 1028
• Mobility Transport Service – 24 hrs in advance | Tel: +1 303 295 3900
• RTD Access-a-Ride – Tel: +1 303 292 6560

🚊 Airport Train

The station can be accessed by escalators or elevators. If you are in a wheelchair, use the middle cars for more space. Make sure you don't get caught in the doors when boarding.

🅿️ Accessible Parking

Reserved spaces on Levels 1, 2, 4, and 5 on both sides of Jeppesen Terminal. In Economy East and West, accessible spots are near the shuttle stops. All vans and buses have lifts. Inquiries: +1 303 342 4650.

📟 Paging and Communication

There are visual paging monitors near flight information screens and baggage carousels. If you need to receive pages and are a TTY user, please call +1 800 688 1333 (this is typically a relay service).

🚻 Accessible Restrooms

Inclusive and family restrooms are distributed throughout the airport. The best-equipped one is on Level 5 West (next to the men's restroom): it includes an adult changing table with remote control, a standard toilet, and a sink.

📞 TTY Phones

Public telephones for people who are deaf or hard of hearing are identified with the international TTY symbol in terminals and concourses. Airport staff can help you locate them.

🧭 Digital Accessibility Services

Aira is an app that connects people with visual disabilities to agents who guide them in real-time. There are also Video Relay Service (VRS) stations at gates 607 (East) and 608 (West), and interpretation services at all information desks.

🌐 Additional Tip: Connect to the free Wi-Fi to use Aira, Google Maps in accessible mode, or airline apps.