Visitors intending to reach the official website should visit flydenver.com
🧭 Passenger Assistance at DEN Airport
ℹ️ Traveler Information and Help
Denver Airport offers various services for passengers needing assistance during their time at the airport: personalized attention, assistance for people with reduced mobility, lost and found, translation, and general information.
💡 Quick FAQs
- ❓ Where are the information desks? In the Jeppesen Terminal (Level 5), and in concourses A, B, and C, in central areas.
- 🦽 Can assistance for reduced mobility be requested? Yes, but it must be requested in advance. Sometimes it is delayed or not managed well. We recommend reconfirming with the airline upon arrival.
- 📶 Is there free Wi-Fi? Yes, but it can be slow or unstable, depending on the area of the airport.
- 📦 Where is the Lost and Found? In the Jeppesen Terminal, level 1 east. You can also file a report online on the airport's website.
- 📲 How to contact customer service? Call +1 720 730 4359 or use the live chat.
- 👨🦽 What to do if the assistance doesn't arrive? Look for the Volunteer Ambassadors (purple plaid uniform) or go to the nearest information desk.
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📞 Customer Service
You can call +1 720 730 4359 or use the live chat from 6:00 am to 10:30 pm.
For assistance with ground transportation, go to the desk on Level 5 of the Jeppesen Terminal or call +1 303 342 4059.
📍 Information Desks at the Airport
- Level 5 of the Jeppesen Terminal, next to the arrivals area
- Center Core of Concourse A, south side
- Center Core of Concourse B, east side
- Center Core of Concourse C, east side
- Volunteer Ambassadors: staff in purple plaid uniforms found throughout the airport
🧳 Baggage Services
🎯 Baggage Claim
The baggage claim area is located on level 5 of the Jeppesen Terminal. Carousels 1 through 9 (east side) and carousels 10 through 19 (west side).
🔎 Lost and Found
If you lost an item in public areas, restrooms, transportation, or security checkpoints, DEN transfers it to its Lost and Found office in the Jeppesen Terminal.
- Location: Level 1 East, next to doors 111-113
- Hours:
Monday to Friday: 8:00 am - 7:30 pm
Saturdays and Sundays: 8:00 am - 6:00 pm - Phone: +1 720 336 2522 | Text: +1 720 336 2818
- Online form: Lost Item Report
Important: The phone lines close 30 minutes before the office closes.
👍 Helpful Tips for Your Time at DEN
- 🔄 Confirm special assistance in advance: Several reviews mention delays in assistance for people with reduced mobility. Contact your airline at least 48 hours in advance.
- 📍 Locate desks carefully: The airport is large and can be confusing. Use the digital maps or ask the Ambassadors (staff in purple vests).
- 📶 Free Wi-Fi, but variable: In central areas like the Jeppesen Terminal, it is more stable. If you need a good connection, avoid remote areas.
- 🧾 Keep your receipts: In case of loss or claim, having tickets or records of your purchases and luggage is crucial.
- 🕗 Allow extra time: Especially for international flights or connections between concourses. Some passengers reported long waits for assistance or confusion with the airport train.
- 🚨 Don't expect perfect service: Although many agents are friendly, there are cases of lack of empathy or errors. Stay calm and request a supervisor if necessary.